Awaiting Order Arrival
Delivery times vary depending on your location, shipping method, and product availability. You can find the estimated delivery date in your order confirmation email or by checking your order status in your account.
Check the email you received after placing your order. It should contain information about the status of your order and the expected delivery date.
Once your order has shipped, you’ll receive a tracking number via email. You can use this number to track your package directly on the carrier’s website or through the “My Orders” section of our store.
If your order has passed the estimated delivery date, please contact our customer support team with your order number. We’ll be happy to investigate and assist you.
Address changes are only possible before the order is shipped. Once the package is in transit, we may not be able to modify the delivery address. Please contact us as soon as possible if you need help.
Ordering & Payment
Simply browse our store, add your desired items to the cart, and proceed to checkout. Follow the on-screen instructions to enter your shipping details and complete payment.
No, you can check out as a guest. However, creating an account allows you to track orders, save addresses, and view your order history more easily.
We accept major online payment gateways, Bank Transfer as well as Cash On Delivery as displayed at checkout.
Orders can only be canceled or modified before they are processed or shipped. Please contact our customer support team as soon as possible with your order number.
Yes. Once your order is placed, you’ll receive an order confirmation email with your order details. If you don’t see it, please check your spam or junk folder.
After sales
If your item arrives damaged or defective or you received wrong item than please contact our customer support team within the specified return period. Share your order number and clear photos of the issue so we can assist you quickly.
You can request a return or exchange by visiting our Returns page or contacting customer support. Once your request is approved, we’ll guide you through the next steps.
We accept returns within the stated return period, provided the item is unused and in its original packaging. Please refer to our Return Policy page for full details and conditions.
Refunds are usually processed within a few business days after we receive and inspect the returned item. The time it takes for the amount to reflect in your account depends on your payment provider.
Refunds are issued to the original payment method used during checkout. In some cases, store credit may be offered as an alternative.
Return shipping costs depend on the reason for the return. If the item is defective or incorrect, we’ll cover the return shipping. Otherwise, shipping fees may apply.
Refund
You are eligible for a refund if your request meets the conditions outlined in our Return & Refund Policy, such as receiving a damaged, defective, or incorrect item, or returning an item within the approved return period.
To request a refund, please contact our customer support team or submit a request through your account with your order number and reason for the refund. Our team will guide you through the process.
Shipping fees are generally non-refundable unless the return is due to a damaged, defective, or incorrect item received.
If you haven’t received your refund within the expected timeframe, please check with your bank or payment provider first. If the issue persists, contact our customer support team for assistance.
Order cancellations are eligible for a refund only if the order has not yet been processed or shipped. Please contact us as soon as possible to request a cancellation.
If the returned item does not meet our refund criteria, it may be sent back to you or refunded partially, depending on the condition of the item.
For any refund-related concerns, please reach out to our customer support team through the Contact Us page. We’re here to help.
